Our Privacy Policy
Introduction
This Data Privacy Policy describes how Vivalife HealthCare Ltd., collects, uses, stores, and protects your personal data. Vivalife HealthCare Ltd. is committed to respecting and safeguarding your privacy in accordance with the Kenyan Data Protection Act of 2019.
Why we collect data
Provide Healthcare Services: Includes managing medical records, processing payments, and communicating with you about your health.
● Improve Our Services: We use data to enhance our website and quality of care.
● Legal Compliance: We collect and retain data to comply with Kenyan laws.
● Research and Statistics: We may use de-identified data to improve healthcare outcomes
Information We Collect
• Personal Information: Includes data that can directly identify you, such as your name, contact details, medical history, and financial information.
• Technical Data: Includes your IP address, browser type, and website usage data.
How We Collect Information
● Directly From You: When you interact with us, such as registering as a patient or scheduling appointments.
● Automatically: Through cookies and tracking technologies on our website.
● Third Parties: With your consent, we may receive information from labs, pharmacies, or other healthcare professionals.
Purpose of Data Collection
● Provide Healthcare Services: Includes managing medical records, processing payments, and communicating with you about your health.
● Improve Our Services: We use data to enhance our website and quality of care.
● Legal Compliance: We collect and retain data to comply with Kenyan laws.
● Research and Statistics: We may use de-identified data to improve healthcare outcomes.
Data Storage, Use, Sharing, and Disclosure
● Storage: We store your data securely on our servers and use measures like encryption and access controls to protect it.
● Use: We use your information only for the purposes stated in this policy and will not use it for other purposes without your consent.
● Sharing: We may share your information with third-party service providers who assist us, but they are obligated to protect your data.
● Disclosure: We will not disclose your information to other parties without your consent, except when required by law or to protect safety.
Communication
● We may contact you to notify you regarding appointments, test results, to troubleshoot problems, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary under applicable national laws.
● For these purposes we may contact you via email, telephone, text messages, and postal mail. You can opt out of marketing communications.
Data Retention and Deletion
● We retain your data only as long as necessary for the stated purposes or as required by law.● We will delete or anonymize it when no longer needed.
Your Data Rights
● You have rights under the Kenyan Data Protection Act, including the right to access, correct, delete, and restrict processing of your data. For details please get in touch with our Data Protection Officer on data@myvivalife.care
Cookie and tracking
● Our website may use tracking tool tools (e.g. cookies, flash cookies, web beacons, etc.,) to enhance your experience. These tools mey be domiciled by other service providers. You can manage cookie preferences through your browser settings.
Other updates and information
1. International Data Transfers
We will not transfer your data outside Kenya without adequate safeguards in place.
2. Security Breach Notification
We will notify you and the Kenyan Data Protection Commissioner in case of a security breach affecting your data.
3. Policy Updates
We may update this policy periodically, and encourage you to review it for changes.
4. Contact Us
Contact our Data Protection Officer on data@myvivalife.care with any questions.
13. Governing Law
This policy is governed by Kenyan law.
14. Disclaimer
This policy is for informational purposes and is not legal advice. You may want to consult a legal professional for specific guidance.